Web Accessibility

EverBank recognizes the importance of providing a website that is accessible to everyone. To that end, we are constantly working to satisfy generally recognized guidelines for website accessibility as embodied in the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1.

This statement is meant to provide an overview of some of the accessibility concepts we are including, and features we are implementing, to help clients with disabilities navigate and utilize the EverBank.com website. These features—which incorporate key concepts of web accessibility into our site design—are meant to help improve accessibility in a variety of contexts, including, but not limited to, navigation for screen readers, keyboard navigation and use of multimedia content.

Customer service and feedback

Please let us know if you have any questions or feedback about our site’s accessibility by emailing accessibility@everbank.com.

Standards

WCAG 2.1
Levels A and AA
Automated and manual testing
On-going improvements and testing
Vendor reviews and testing
Manual code review

How to use our site

Portable Document Format (PDF)

Our site makes use of Portable Document Format (PDF). Certain documents on this site are available only in this format, which requires you to download and install the Adobe Acrobat Reader software. This software is free of charge.

Videos

We generally offer synchronized captioning on our website and mobile app.

Third-party hosted content

Our website includes content that is hosted by third-parties. Although this content is outside of our controlled codebase, we actively encourage our partners and vendors to comply with generally recognized guidelines for website accessibility.

Screen reader site configuration

We use common abbreviations on our website. You may be able to configure your screen reader’s dictionary to pronounce them correctly. Follow the instructions below to add these abbreviations as dictionary entries.

JAWS

Press Ins + j
Press Alt + u for the Utilities menu
Press d for the Dictionary Manager

NVDA

Press Ins + n
Press p for the Preferences menu
Press d to get Speech Dictionaries
Press d for Default Dictionary

VoiceOver (mobile) instructions

Go to Settings for the Settings menu
Tap Accessibility for the Accessibility menu
Tap VoiceOver to view VoiceOver settings
Tap Speech to open the Speech menu
Tap Pronunciations to open the Pronunciations dictionary
Tap + to add an entry

Common abbreviations

APR — Annual Percentage Rate

APY — Annual Percentage Yield

ARM — Adjustable Rate Mortgage

ARMs — Adjustable Rate Mortgages

ATM — Automated Teller Machine

ATMs — Automated Teller Machines

CD — Certificate of Deposit

CDs — Certificates of Deposit

FAQ — Frequently Asked Question

FAQs — Frequently Asked Questions

IRA — Individual Retirement Account

IRAs — Individual Retirement Accounts

PIN — Personal Identification Number

Need assistance?

Email us at accessibility@everbank.com with any questions or feedback you may have about our website’s accessibility. For any other questions about EverBank call 1.888.882.3837.