Welcome to EverBank
Sterling is becoming EverBank
EverBank’s purchase of Sterling is complete. Now that Sterling is a division of EverBank, you can look forward to even greater financial advantages. Count on reliable service and high-performance products that combined can help you accomplish your financial goals.
Better together
In the months ahead, we’ll be working to integrate Sterling with EverBank. Rest assured, we'll be here to support you and keep you informed along the way.
What this means for you
Right now
- Bank as usual at your same branches and ATMs
- Use your same accounts, checks, cards and online services
Looking ahead
- Later in 2025, we’ll begin serving you under the EverBank brand
- You’ll transition to a new and enhanced online and mobile banking platform
- Rest assured, you’ll receive updates every step of the way
- You can always check back here for the latest information
Get to know us
EverBank has been helping people, businesses and communities thrive since the 1960s. We are a pioneer in online banking. Today, our operations span the country as we serve clients nationwide online, by phone, and at financial centers across Florida and California.
The growing Golden State market is a key priority for us. We are committed to bringing our high-performance banking and exceptional service to personal and commercial clients in the California area. Combining with Sterling allows us to bring you new advantages and to help you make even more of your money. You’ll enjoy enhanced online and mobile banking capabilities all while continuing to be served by your same local team.
Looking ahead
Yes, the Sterling name will change to EverBank later in 2025. At the same time, Sterling branch locations will become known as EverBank financial centers. You will continue to be served by the same great people you have come to know and trust.
Yes, your accounts will continue to be insured for up to the $250,000 deposit limit per depositor, per bank, for each account ownership category. If you happen to have accounts at both Sterling and EverBank, your accounts will generally continue to be insured separately for six months following the completion of our merger.
Security
Account security is our top priority so that you can bank with confidence. We utilize a multi-layered approach to help protect you against fraud, including strong encryption technology, account number masking and two-factor authentication, which can help stop unauthorized access to your account. We also monitor data to detect fraud or suspicious activity. If we notice suspicious activity on your account, we may contact you by phone, text, email, or mail to confirm that transactions are valid. To learn more, visit our Security Center.
No, EverBank will NEVER call, text or email you for your login credentials or one-time passcode. If you have received a request to provide these details, or you suspect any unauthorized account activity, please contact Sterling Bank at 1.800.944.2265.
Personal and business banking
- Not at all. Keep banking the same way you do today.
- Continue using your same accounts, cards, and existing checks.
- Access online banking at sterlingbank.com with your same login ID and password.
- Continue banking at any Sterling branch.
- Make your loan payments as usual.
- Call the same contact numbers.
Later in 2025, we will complete the process of integrating our two banks. You will be notified of any updates to your accounts and services well in advance so you know just what to expect, and any actions you may need to take. Our goal is to make this a smooth and straightforward transition.
We do ask that you confirm your contact information on your account profile so that we can keep in touch with you and provide you with important updates. Other than that, just keep banking as usual.
Your home loans
That’s correct. EverBank is partnered with LoanCare, a leading national mortgage servicer. This means your home loan will now be serviced by a company with a reputation for outstanding client service and technical innovation.
Once your loan transfers, you will have multiple convenient payment options available through LoanCare, including making payments online, mailing a check, or calling 1.844.436.0374. If you previously setup auto draft payments for your mortgage, those will not be interrupted. However, there may be a one-time delay in drafting due to the timing of the transfer. After the transfer, please confirm your payment was processed by LoanCare.
To find more answers to common questions, please visit our helpful FAQ site.
Additionally, we encourage you to visit everbank.myloancare.com to register for online account access where you can find payment information, including how to set up automatic payments or make one-time payments.
Your commercial loans
It’s business as usual, with no changes to your relationship, your service team, your products or your services. We’ll continue to serve your needs with a high level of uniquely tailored credit solutions and competitive commercial lending rates.
Sterling branch locations
Yes, you should continue to bank at your same location even after it becomes an EverBank financial center later in 2025. You’ll continue to be served by the same great people for all your in-branch banking needs.
Strong and secure
Discover the EverBank difference
Our decades-long record of consistent operating performance is built on a strong capital base and disciplined approach to risk management. The proof is in the numbers — see our financials report. And rest easy knowing every account at EverBank is protected by stringent security measures to help reduce fraud risk and prevent unauthorized transactions.
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